Course FAQs

You will find the answer to a range of our most commonly asked questions below.

If you still can’t find the answer to your question, please contact our training team via email.

Information for all Courses:

How do I receive Learning Unit Credit for my course?

You must enter your AIA Membership Number into the Course/Event Registration Form when you book the event.  Your credits will be automatically assigned to your AIA account when we report your attendance to them.

What types of Learning Units/Credits are available?

Currently AIA LU’s are the only Learning Unit/Credits available. Some courses qualify for HSW credits and this is noted in the course description.

Can I get a refund?
  • You may be entitled to Cancellations requested 2 weeks prior to training will be fully refunded.
  • Cancellations requested between 2 weeks and 48 hours of training will be refunded 50%.
  • Cancellations less the 48 hours before training will not be refunded.
I want to attend a course but I’m not sure if I can make it – will it run again in the future?

Some sessions will be offered again in the future, but a standard schedule and guarantee is not available.


Information for Online Training courses:

What happens if I can’t attend my online training session?

You will receive a follow up email with the course recordings and you should download any course materials included in your registration email prior to the course.

Will a recording of my online course be available afterward?

Yes, A link to the session recordings will be sent out to all attendees within one week of the course completion.