Help Guide + FAQs

You will find the answer to a range of our most commonly asked questions below.

If you still can’t find the answer to your question, please contact our team via email or submit a course support request here.

Jump to help for:

01. Accessing content and log-in issues

How do I log-in to the Graphisoft North Amercia Events website?
You will need to log-in here using the credentials chosen when you set up your account or placed your first order. NOTE these credentials are different to your SSA Subscription Payment Portal and your Graphisoft ID. They are specific to this website.
I can’t seem to log in to the Events site?
If you enter the incorrect username/password 3 or more times, you will be temporarily locked out of the system. You’ll need to try again after 5 minutes, or reset your password here.
How do I access my Remote Learning sessions?
View details under the ‘Information for Remote Learning courses’ section below.
How do I access my On-Demand content?
After logging in to the Events system (see instructions above), you’ll be able to see your courses on your Profile Page.
I'm logged in but can't access my course content?
Some users may log into the site successfully but be unable to access the Lessons for a course that they are enrolled in. This is often resolved by restarting your computer.
Still having trouble? Please submit a support request (for help accessing course content only) here.

02. Purchasing courses for another user

Can I purchase an On-Demand (recorded) course for another person?

Yes. You can purchase an individual course or a course bundle for another user.

To do this simply select the course/s and proceed to Checkout. Once at the Checkout you will see an area below the address details titled ‘Purchase for another user’. Enter the details of the person who you are buying the course for (they do not need to be an existing user of this site).

The purchasor will receive an email showing that their payment was successful.

How do I access a course that has been bought for me?

When someone purchases a course for another person, one of the following scenarios will happen:

If the course recipient already has an account on this website (events.graphisoftus.com):

  1. The user will receive an email notifying them that a course has been purchased for them, and that they can access it immediately
  2. The user will see the course listed in their My Profile area along with any other On-Demand courses they have purchased.

If the course recipient does not have an account on this website (events.graphisoftus.com):

  1. The user will receive an email notifying them that a course has been purchased for them, and that site login details will be emailed separately
  2. The user will receive a separate email containing their site username and a link to the login area (https://events.graphisoftus.com/my-account/)
  3. NOTE: The user will need to create their password here.
Can I purchase a Remote Learning (Live) session for another user?

Yes. When you purchase a Live Remote Learning course you will see a ‘Ticket’ pop-up window where you can enter the details of a different person to attend the course.

The recipient of the course will receive an email containing time and date for the session, along with the GoToTraining link for the session. They will also receive two more reminder emails containing this information – one week and one day before the session runs.

Still having trouble? Please submit a support request (for help accessing course content only) here.

03. AIA LU FAQs

How do I receive Learning Unit Credit for my course?
  • For Live Learning Sessions (Face-to-Face and Webinar sessions):  You must enter your AIA Membership Number into the Course/Event Registration Form when you book the event.  Your credits will be automatically assigned to your AIA account when we report your attendance to them.
  • For Recorded, On-Demand Courses: You must enter your AIA Membership Number into your My Account Area. Upon successful completion of your course, your details and AIA LU entitlement will be sent to the AIA (this happens on a weekly basis).
What types of Learning Units/Credits are available?
Currently AIA LU’s are the only Learning Unit/Credits available. Some courses qualify for HSW credits and this is noted in the course description.
I cannot see an On-Demand course on my AIA transcript?
If you cannot see the details of an On-Demand course on your AIA transcript, it may be that you have not/did not enter your AIA Membership number in the My Account area of the site when the credits were earned.
You will need to add your AIA Membership number to your Account, then contact us to let us know which courses you are missing credit for.

04. Face-to-Face course FAQs

Why can't I see any upcoming Face-to-Face workshops?
Due to COVID-19 our popular Face-to-Face workshops have been temporarily placed on hold. We are hoping to start running these again very soon!

05. Live, Remote Learning course FAQs

Remote Learning courses are live, interactive webinars hosted by one of the Graphisoft North America team. View the full list of upcoming Remote Learning webinars here.

How do I join my Live Remote Learning session?
You should have received an email from ‘Graphisoft Remote Learning’ when you purchased the course. This email contains the link and access codes required to join the live session. This information is also sent to you in Reminder emails 1 week and 1 day before the session starts.

If you have trouble finding these emails, please search for emails sent from ‘customercare@gototraining.com’, or try the phrase ‘This is a reminder’ to locate the event Reminder emails.

What happens if I can’t attend my Remote Learning session?
You will receive a follow-up email with the course recordings and you should download any course materials included in your registration email prior to the course.
Will a recording of my online course be available afterward?
Yes, a link to the session recordings will be sent out to all attendees within one week of the course completion, and will be available to view for 30 days.
I want to attend a Remote Learning session but I’m not sure if I can make it – will it run again in the future?
Some sessions will be offered again in the future, but a standard schedule and guarantee is not available. You are welcome to sign up to the session and even if you can’t attend, a recording will be sent to you after the course has run, giving you the opportunity to still take the course.
Can I get a refund?

Refunds may be issued for some Remote Learning sessions, in some circumstances, as follows:

  • 2 weeks or more notice provided: You may be entitled to a full refund.
  • Between 2 weeks and 48 hours notice provided: You will be refunded 50%.
  • Less than 48 hours notice provided: No refunds issued.
Still having trouble? Please submit a support request (for help accessing course content only) here.

06. Information for On-Demand Learning courses

On-Demand courses have been pre-recorded and are available for you to take in your own time. View all available On-Demand courses here.

How do I access my On-Demand Learning content?
You will need to be logged in (you can log in here) in order to view your content.  Once logged in, you can access the content by:

  • Clicking the ‘Start Course’ link in your Order Confirmation email; or
  • Go to your My Account page and view the My Courses area. This will show you all the On-Demand Learning courses available to you.
I'm logged in but can't access my course content?
Some users may log into the site successfully but be unable to access the Lessons for a course that they are enrolled in. This is often resolved by restarting your computer.
How long do I have access to my On-Demand course content?
Your course and course materials will be available for 6 months from the date of enrollment.
How do I get my Certificate of Completion for an On-Demand course?

From September 1 2021, course Certificates will be available on the relevant Course page once you have completed all the steps within the course. You should see a banner ‘You’ve earned a Certificate’ above the Course Description, and button to download the Certificate in PDF format. Depending on your browser set up, the Certificate will download to your Downloads folder or open in a new tab.

For On-Demand courses completed prior to September 1 2021, Course Certificates were emailed to you.

Can I get a refund?
There are no refunds on On-Demand courses.
Still having trouble? Please submit a course support request here.

07. Information for Implementation Plans and Groups

Implementation Plans and Groups can be created for firms wishing to carry out training across a team.

How do I access my NEW Group?

If you have just purchased an Implementation Plan Bundle for your firm, you’ll need to wait around 24 hours for us to complete the set up of your Group pages.

This allows us to create the best experience for your team.

Once we have completed the set up, we will email you a confirmation of the URL to access your Group. Please look out for an email with the subject line ‘Your New Archicad Implementation Plan Group Access’.

How do I access my Group page?

You will need to be logged in (you can log in here) in order to view your Group and its content. Once logged in, you should be automatically redirected to your Group page. If you are not redirected, you can access your Groups page by:

  • Clicking the Group page link Company Group Invitation email; or
  • Go to your My Account page and view the My Courses area. Click the My Group/Company Courses link on the left side of the page.
How can I add staff to my Group?

If you have been set as a ‘Group Leader’ you can add people to your group here.

  1. Click the ‘Users’ button to reveal a drop down list of options
  2. Click the ‘Add One’ text link in the drop down
  3. In the pop-up window, add the staff members’ name and email address

NOTE: The user will automatically receive an email with information on how to log in and access the Group content.

How can I view the progress of my staff?

If you have been set as a ‘Group Leader’ you can view the progress of individual staff members here.

  1. Click on the Progress Status text link in the far right column (this will be either ‘Not Started’, ‘In Progress’, or ‘Complete’)
  2. You will see a list of the courses the User is currently enrolled in, and their status for each.
Can I purchase additional Seats for my Group?

To purchase additional seats for your current Implementation Package:

  1. View your Group Management page
  2. Click the Add Seat button – this will allow you to add new seats to your group, based on the current configuration of courses.
How do I book our Live BIM Advisor sessions?

If you have purchased our New Archicad Firm Implementation Plan bundle, you’ll be sent a Welcome email which contains the link to book your BIM Advisor sessions.

If you cannot find the email, please search your Inbox for the subject line ‘Your New Archicad Implementation Plan Group Access.’

Once you locate the email, look for the link ‘Book BIM Advisor Session/s here’.

How do I cancel my BIM Advisor session?

If you have booked a BIM Advisor session as part of an Implementation Plan, you’ll need to give us at least 48 hours notice if you would like to cancel or rebook a session.

What to expect for our BIM Advisor session?

If you have booked a BIM Advisor session as part of your Implementation Plan:

  • Each staff member will be able to access the live session from their own computer
  • The session will be carried out via Zoom – please ensure you can operate this software before commencing
  • Be sure to have completed any relevant training before the session starts
  • Be sure to email through any questions to your trainer at least 24 hours before session starts.
Still having trouble? Please submit a course support request here.