Course FAQs

You will find the answer to a range of our most commonly asked questions below.

If you still can’t find the answer to your question, please contact our team via email or submit a course support request here.

01. Accessing content and log-in issues

How do I log-in to the GRAPHISOFT North Amercia Events website?
You will need to log-in here using the credentials chosen when you set up your account or placed your first order. NOTE these credentials are different to your SSA Subscription Payment Portal and your GRAPHISOFT ID. They are specific to this website.
I can’t seem to log in to the Events site?
If you enter the incorrect username/password 3 or more times, you will be temporarily locked out of the system. You’ll need to try again after 5 minutes, or reset your password here.
How do I access my Remote Learning sessions?
View details under the ‘Information for Remote Learning courses’ section below.
How do I access my On-Demand content?
After logging in to the Events system (see instructions above), you’ll be able to see your courses on your Profile Page.

02. All Course FAQs

How do I receive Learning Unit Credit for my course?
  • For Live Learning Sessions (Face-to-Face and Webinar sessions):  You must enter your AIA Membership Number into the Course/Event Registration Form when you book the event.  Your credits will be automatically assigned to your AIA account when we report your attendance to them.
  • For Recorded, On-Demand Courses: You must enter your AIA Membership Number into your My Account Area. Upon successful completion of your course, your details and AIA LU entitlement will be sent to the AIA (this happens on a weekly basis).
What types of Learning Units/Credits are available?
Currently AIA LU’s are the only Learning Unit/Credits available. Some courses qualify for HSW credits and this is noted in the course description.
Can I get a refund?
Refunds may be issued for some Face-to-Face and Remote Learning sessions, in some circumstances, as follows:

  • 2 weeks or more notice provided: You may be entitled to a full refund
  • Between 2 weeks and 48 hours notice provided: You will be refunded 50%.
  • Less than 48 hours notice provided: No refunds issued.

No refunds are provided for On-Demand course content.

03. Face-to-Face course FAQs

Why can't I see any upcoming Face-to-Face workshops?
Due to COVID-19 our popular Face-to-Face workshops have been temporarily placed on hold. We are hoping to start running these again very soon!

04. Live, Remote Learning course FAQs

Remote Learning courses are live, interactive webinars hosted by one of the GRAPHISOFT North America team. View the full list of upcoming Remote Learning webinars here.

How do I join my Live Remote Learning session?
You should have received an email from ‘Graphisoft Remote Learning’ when you purchased the course. This email contains the link and access codes required to join the live session. This information is also sent to you in Reminder emails 1 week and 1 day before the session starts.

If you have trouble finding these emails, please search for emails sent from ‘customercare@gototraining.com’, or try the phrase ‘This is a reminder’ to locate the event Reminder emails.

What happens if I can’t attend my Remote Learning session?
You will receive a follow-up email with the course recordings and you should download any course materials included in your registration email prior to the course.
Will a recording of my online course be available afterward?
Yes, a link to the session recordings will be sent out to all attendees within one week of the course completion, and will be available to view for 30 days.
I want to attend a Remote Learning session but I’m not sure if I can make it – will it run again in the future?
Some sessions will be offered again in the future, but a standard schedule and guarantee is not available. You are welcome to sign up to the session and even if you can’t attend, a recording will be sent to you after the course has run, giving you the opportunity to still take the course.
Still having trouble? Please submit a course support request here.

05. Information for On-Demand Learning courses

On-Demand courses have been pre-recorded and are available for you to take in your own time. View all available On-Demand courses here.

How do I access my On-Demand Learning content?
You will need to be logged in (you can log in here) in order to view your content.  Once logged in, you can access the content by:

  • Clicking the ‘Start Course’ link in your Order Confirmation email; or
  • Go to your My Account page and view the My Courses area. This will show you all the On-Demand Learning courses available to you.
How long do I have access to my On-Demand course content?
Your course and course materials will be available for 6 months from the date of enrollment.
Can I get a refund?
There are no refunds on On-Demand courses.
Still having trouble? Please submit a course support request here.

06. Information for Implementation Plans and Groups

Implementation Plans and Groups can be created for firms wishing to carry out training across a team. Find out more here.

How do I access my Group page?
You will need to be logged in (you can log in here) in order to view your Group and its content. Once logged in, you should be automatically redirected to your Group page. If you are not redirected, you can access your Groups page by:

  • Clicking the Group page link Company Group Invitation email; or
  • Go to your My Account page and view the My Courses area. Click the My Group/Company Courses link on the left side of the page.
Still having trouble? Please submit a course support request here.