Course FAQs

You will find the answer to a range of our most commonly asked questions below.

If you still can’t find the answer to your question, please contact our training team via email.

Information for all Courses:

How do I receive Learning Unit Credit for my course?

For Live Training Sessions (Face-to-Face and Webinar sessions):  You must enter your AIA Membership Number into the Course/Event Registration Form when you book the event.  Your credits will be automatically assigned to your AIA account when we report your attendance to them.

For Recorded, On-Demand Training Courses: You must enter your AIA Membership Number into your My Account Area. Upon successful completion of your course, your details and AIA LU entitlement will be sent to the AIA (this happens on a weekly basis).

What types of Learning Units/Credits are available?

Currently AIA LU’s are the only Learning Unit/Credits available. Some courses qualify for HSW credits and this is noted in the course description.

Can I get a refund?
  • You may be entitled to Cancellations requested 2 weeks prior to training will be fully refunded.
  • Cancellations requested between 2 weeks and 48 hours of training will be refunded 50%.
  • Cancellations less the 48 hours before training will not be refunded.
I want to attend a course but I’m not sure if I can make it – will it run again in the future?

Some sessions will be offered again in the future, but a standard schedule and guarantee is not available.


Information for Live Remote Learning sessions:

What happens if I can’t attend my online training session?

You will receive a follow up email with the course recordings and you should download any course materials included in your registration email prior to the course.

Will a recording of my online course be available afterward?

Yes, a link to the session recordings will be sent out to all attendees within one week of the course completion, and will be available to view for 30 days.


Information for On-Demand Remote Learning courses:

Your course and course materials will be available for 6 months from the date of enrollment.