You will find the answer to a range of our most commonly asked questions below.
If you still can’t find the answer to your question, please contact our training team via email.
Information for all Courses:
How do I receive Learning Unit Credit for my course?
For Live Training Sessions (Face-to-Face and Webinar sessions): You must enter your AIA Membership Number into the Course/Event Registration Form when you book the event. Your credits will be automatically assigned to your AIA account when we report your attendance to them.
For Recorded, On-Demand Training Courses: You must enter your AIA Membership Number into your My Account Area. Upon successful completion of your course, your details and AIA LU entitlement will be sent to the AIA (this happens on a weekly basis).
What types of Learning Units/Credits are available?
Currently AIA LU’s are the only Learning Unit/Credits available. Some courses qualify for HSW credits and this is noted in the course description.
Can I get a refund?
Refunds may be issued in some circumstances for Live Learning sessions as follows:
- You may be entitled to Cancellations requested 2 weeks prior to training will be fully refunded.
- Cancellations requested between 2 weeks and 48 hours of training will be refunded 50%.
- Cancellations less the 48 hours before training will not be refunded.
I want to attend a Live course but I’m not sure if I can make it – will it run again in the future?
Some sessions will be offered again in the future, but a standard schedule and guarantee is not available.
Information for Live Remote Learning sessions:
How do I join my Live Remote Learning session?
You should have received an email from ‘Graphisoft Remote Learning’ when you purchased the course. This email contains the link and access codes required to join the live session. This information is also sent to you in Reminder emails 1 week and 1 day before the session starts.
If you have trouble finding these emails, please search for emails sent from ‘customercare@gototraining.com’, or try the phrase ‘This is a reminder’ to locate the Reminder emails.
Still having trouble? Please submit a technical support request here.
What happens if I can’t attend my online training session?
You will receive a follow-up email with the course recordings and you should download any course materials included in your registration email prior to the course.
Will a recording of my online course be available afterward?
Yes, a link to the session recordings will be sent out to all attendees within one week of the course completion, and will be available to view for 30 days.
Information for On-Demand Remote Learning courses:
Your course and course materials will be available for 6 months from the date of enrollment.
How do I access my On-Demand Learning content?
You will need to be logged in to the Events Website in order to view your content. Once logged in, you can access the content by:
- Clicking the ‘Start Course’ link in your Order Confirmation email; or
- Go to your My Account page and view the My Courses area. This will show you all the On-Demand Learning courses available to you.
Can I get a refund?
- There are no refunds on On-Demand courses.
Information for Groups
Learning Groups are created for teams within companies to facilitate the delivery of learning programs.
How do I access my Group page?
You will need to be logged in to the Events Website in order to view your Group and its content. Once logged in, you should be automatically redirected to your Group page. If you are not redirected, you can access your Groups page by:
- Clicking the Group page link Company Group Invitation email; or
- Go to your My Account page and view the My Courses area. Click the My Group/Company Courses link on the left side of the page.
Still having trouble? Please submit a technical support request here.